Complaints Policy

We take complaints very seriously at Shaw Lifetime Care and commit to resolve all complaints as quickly as possible in a fair, honest, and transparent manner.

If you are dissatisfied with any aspect of our service, please do not hesitate to contact us on 02921 510 150.

Alternatively, you can register a complaint in the following ways:

In writing...

Complaints Department

L3 Alder Suite, 1st Flr, C

Mamhilad House

Mamhilad Park Estate

Pontypool

Torfaen

NP4 0HZ

By email...

compliance@shawlifetimecare.co.uk

Your complaint will be acknowledged within 5 days of receipt and you will be provided contact details of the person appointed to investigate.

We will keep you informed of any progress and aim to fully resolve all complaints within 28 days of receipt.