If you have any compaints about your CHIP, please contact:

 
The Customer Care Manager
Shaw Lifetime Care
3 Links Court, Cardiff, CF30LT

If you are not satisfied with the response from The Customer Care Manager, then if your complaint concerns:

Your care needs assessment, then please contact:

 
The Customer Care Manager
My Care My Home
Room R4, Alder Suite, 1st Floor C North,
Mamhilad House,
Pontypool
NP40HZ

And if not satisfied with this response, then please contact:

England
The Care Quality Commision
Customer Service
Citygate
Gallowgate
Newcastle-on-Tyne
NE1 4PA

Wales
Care Inspectorate Wales
Welsh Government Office
Sarn Mynach
Llandudno Junction
LL31 9RZ

Wales
Care Inspectorate Wales
Government Building
Rhydycar
Merthyr Tydfil
CF48 1UZ
Tel: 0300 790 0126

The way your sollicitor advised you, then if you cannot get satisfaction from your solicitor, please contact

The Legal Ombudsman

This email address is being protected from spambots. You need JavaScript enabled to view it. or Tel 0300 555 0333

 

The grant you were expecting to receive from The Saw Foundation

after the end of the third year of you CHIP, then please contact:

 
The Chair
The Shaw Foundation
1 Links Court, Cardiff
CF3 0LT