We take complaints very seriously at Shaw Lifetime Care and commit to resolve all complaints as quickly as possible in a fair, honest, and transparent manner.

If you are dissatisfied with any aspect of our service, please do not hesitate to contact us on 02921 510 150.

Alternatively, you can register a complaint in the following ways:

In writing...

Complaints Department

3 Links Court

Links Business Park

Cardiff

CF3 0LT

By email...

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Your complaint will be acknowledged within 5 days of receipt and you will be provided contact details of the person appointed to investigate.

We will keep you informed of any progress and aim to fully resolve all complaints within 28 days of receipt.